Frequently Asked Questions
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About Replace Industrial
What does Replace Industrial offer?
Replace Industrial specializes in hard-to-find industrial automation parts: including PLCs, HMIs, drives, motors, contactors, and power supplies from top brands like Allen-Bradley, Siemens, and Schneider Electric. Every product is backed by our 2-Year Replace Industrial Warranty, and we offer fast same-day shipping on in-stock items. We also provide repair services for a wide range of industrial automation equipment.
Where is Replace Industrial located?
Replace Industrial LLC is proudly based in Raleigh, North Carolina. We serve customers across the United States and can ship as fast as same-day on many of our in-stock parts.
Products & Inventory
What brands of industrial automation parts do you carry?
We carry parts from leading industrial automation brands including Allen-Bradley (Rockwell Automation), Siemens, Schneider Electric, ABB, Mitsubishi Electric, Omron, and more. If you don't see the brand or part you need listed on our site, contact us - we likely have it or can source it quickly.
Do you sell refurbished or surplus parts?
Yes. We offer parts in multiple conditions: original packaging, company packaging, and refurbished. All parts are backed by our 2-Year Replace Industrial Warranty.
What if I can't find the part I need on your website?
If you need a specific part number, request a quote or directly contact our sales team at sales@replacenc.com as we work closely with a vast supplier network to track down the inventory you need, when you need it.
Shipping & Delivery
Can Replace Industrial ship blind or drop-ship?
Yes. Replace Industrial offers blind and drop-ship services on all orders. This means we can ship directly to your customer with no Replace Industrial branding, helping resellers, distributors, and integrators fulfill orders without revealing their supplier. Contact our sales team to set up drop-ship arrangements.
How fast do you ship?
We offer same-day shipping on many in-stock parts when orders are placed before our daily cutoff time. Expedited (Same Day Air) and other shipping options are also available. Contact us if you have a critical downtime situation and need emergency delivery.
Do you ship internationally?
We are able to ship outside of the United States and have done so before! For international shipping inquiries, please contact us or email our sales team at sales@replacenc.com and we will do our best to accommodate your needs.
Repair Services
Can Replace Industrial repair industrial automation equipment?
Yes. Replace Industrial offers repair services on a wide variety of industrial automation equipment including PLCs, HMIs, drives, servo systems, contactors, and power supplies. We also offer rush repair services for critical downtime situations. To request a repair quote, email our team at sales@replacenc.com.
How do I get a repair quote?
Send an email to sales@replacenc.com with your part number, a description of the issue, and your contact information. Our team will respond promptly with a repair quote and turnaround time estimate.
Do repaired parts come with a warranty?
Yes. All repaired equipment returned by Replace Industrial is covered by our warranty. Contact our sales team for specific warranty terms on repair jobs.
Warranty & Returns
What warranty does Replace Industrial offer?
Every product sold by Replace Industrial, new, surplus, or refurbished is backed by our 2-Year Replace Industrial Warranty.
What does the 2-year warranty cover?
Our warranty covers defects in the part itself. If a part fails under normal operating conditions within the warranty period, we will repair or replace it. Contact our sales team at sales@replacenc.com to initiate a warranty claim.
What is your return policy?
If you receive an incorrect or non-functioning part, contact our team immediately at sales@replacenc.com. We work quickly to resolve issues through replacement, repair, or refund.
Is your question not answered above?
Our team typically responds within a few hours on business days.