Returns

NON-WARRANTY RETURNS

Non-Warranty Returns will only be accepted within thirty (30) calendar days of the delivery date. Mis-ordered or other non-warranty returns may incur a restocking fee of 15%.

Items must be returned in the original condition to be eligible for a refund. To begin the RMA process, please reach out to us at sales@replacenc.com. All refunds will be processed within 5 days of receipt.

ORDER CANCELLATIONS

Orders may be canceled prior to shipment.
Orders canceled after shipment may incur a 15% restocking fee for non-warranty returns. Shipping charges cannot be refunded.

PRODUCT RETURNS

Return instructions will be included on the RMA. Please reach out to sales@replacenc.com or 919-951-4313 for any questions.

Shipping and Delivery

Our preferred method of shipment is UPS, but can accommodate shipping with DHL or FEDEX as well. Customers can choose to have the shipping cost added to the invoice or we can use the customer's shipping account to ship. Our standard shipping method is UPS Ground, but a customer can request any faster method based on needs.

Some products may have a lead time prior to shipping. This lead time will be clearly communicated at the time of purchase based on the estimated delivery date. We strive for the best service in the industry, so please reach out to sales@replacenc.com or 919-951-4313 to have your order expedited.

Due to volatility in the transportation industry, we cannot make guarantees as to when a product will arrive. We can provide a guarantee as to when your item will be shipped by us and an estimate (based on our delivery history) as to when an item is likely to arrive.

Reach out to us as we always want to accommodate your needs and ensure the proper expectations are communicated.